Introducing Smile While You Dial bespoke training in sales, telephone marketing skills, customer care
I am a sales training professional with many years of experience training and coaching teams and individuals in sales, customer service and telephone skills in a variety of business and industry sectors. I also assist companies with specific projects by providing business and marketing support including events and exhibitions, client surveys, account development, and mail shot follow up. My career has been underpinned by personal experience working as a sales professional in high profile and fast paced customer service environments for both corporate businesses and SME’s where meeting tight deadlines is essential.
I operate as a business owner on a freelance basis providing bespoke sales, customer service, and customer care excellence training to a wide range of clients, helping them gain the skills they need to get the most out of their staff and their business.
• Bespoke training in sales, telephone marketing skills, delivering customer care excellence
• Attending face to face appointments - building rapport and putting account plans into place
• Delivering product presentations to prospective customers
• Organising, managing and attendance at conferences, events and exhibitions - representing company, meeting new clients, setting up meetings and closing business
• Business development, market research, customer surveys, marketing, client retention
Smile While you Dial